We offer an extensive level of expertise and experience in this service. Our clients rely on us to provide outbound telemarketing solutions for both business-to-consumer and business-to-business. Our extensive experience in outbound telemarketing, along with our technological solutions, quality assurance programs, and commitment to customer service excellence has helped many clients to achieve maximum results from their direct marketing efforts.

Cats Whiskers experienced teams can canvass potential customers to arrange appointments on behalf of your sales representatives.

A common fear of the arrangement of appointments is that of a previous poor experience. Our dedicated team understands the importance of ensuring that the appointments are not only well qualified but that they are also well spaced, have enough time in between to travel comfortably. We make sure that all contact and background details have been captured and that the appointment has been confirmed with the decision-maker on the day.

Whether you have a large sales team or work by yourself, we can generate the appointments your business needs in order to meet it's sales objectives and new business targets .Our Appointment Setting includes: - Identifying the appropriate decision-maker and capturing their details - fax number, e-mail address etc. The presentation of your service or product(s) to the decision-maker, with the objective of securing a qualified, quality appointment. Details regarding all calls made, together with the useful information captured will be recorded and forwarded to you in a report format at the end of each week, daily or agreed period. This information will develop into highly detailed marketplace information that becomes your property and can therefore be used in any future marketing activity.

A good appointment setting strategy will allow your sales team to spend more time in front of your potential clients, closing deals, and less time office bound dealing with administrative tasks.

Following direct advertising or marketing campaigns, every respondent can be contacted with a remit to convert them to a customer.

At Cats Whiskers we also specialise in increasing the business conversion rate, maximising campaign effectiveness and building stronger customer relationships through outbound follow-up. We communicate directly with the customers, dealers, distributors and business partners with a customised campaign. We are highly trained in sales and customer services to ensure that every effort is made to turn that one call into a customer.

Telephone, letter and email campaigns to update and reactivate existing or dormant clients on your database.

Emails from customers, which may be generated from literature, advertising campaigns or websites, are answered promptly and accurately on your behalf.

Our operation is designed to enable consumer-facing companies to manage high volumes of in-bound email from their clients and prospects. The solution is ideal for companies wishing to process email volumes greater than 150 per day. It is one of our main objectives to ensure that the emails are routed and filtered so that the client's message gets to the right person with the knowledge to answer the email quickly and effectively.

We also off a solution which provides the client with a range of statistics which allow instant monitoring of response rates, average response times per agent, volumes processed per day per agent, or overall, in fact all the information necessary to ensure the service level agreements are being maintained. The client can request this report on a daily basis or on a weekly basis.